Refund Policy
Effective Date: June 13, 2025
At Ohana Virtual Solutions, LLC, we are committed to providing high-quality virtual support and services tailored to your business needs. Because our services are custom and time-based, we have established the following refund policy to ensure transparency and fairness.
1. Service-Based Refunds
Due to the nature of virtual assistant and consulting services, all sales are final once work has begun or time has been reserved.
We do not offer refunds for:
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Completed work or partially completed projects
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Unused time in hourly packages after the term expires.
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Monthly retainers once the billing cycle has started.
If you have concerns about the quality of work provided, we encourage you to contact us immediately so we can resolve the issue.
2. Cancellations
You may cancel a service or project at any time by providing written notice via email.
However: Deposits are non-refundable.
If work has already started, you will be billed for the time and services provided up to the cancellation date.
3. Refund Eligibility
Refunds may be considered on a case-by-case basis if:
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You paid for a service in advance, and no work has begun.
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A billing error or duplicate payment occurred.
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A project is canceled before any work has started (minus any non-refundable deposit)
All refund requests must be submitted in writing to:📧 ohanavirtualsolutions@gmail.com
4. Digital Products
If we offer digital downloads or templates in the future: All digital product sales are final and non-refundable once the product is delivered. If you experience an issue with a download or file, please contact us so we can resolve the issue promptly.
5. Dispute Resolution
We aim to resolve all concerns professionally and fairly. If a dispute arises, we will first attempt to resolve it through direct communication. If necessary, further resolution will be governed under the laws of the State of South Dakota.
Contact Information
If you have questions about this Refund Policy or would like to submit a request, please contact: Ohana Virtual Solutions, LLC